Terms of engagement

These terms govern paid work and enquiries with Platform Pulse Hub (“we”, “us”) at 130E,Patani Road,Kampung Rawa,10150,Malaysia. By sending a scoping note, paying a deposit, or attending a session, you accept them. If you do not, do not instruct us.

The work

We provide written analytics reviews, mapping sheets, reconciliation notes, and facilitated working sessions for teams preparing to leave a legacy app or already in a cutover window. We do not sell software, host an analytics property, or take a place in your engineering roster. Scope is the engagement note you countersign, not marketing copy on this site.

Acceptance and start

An engagement starts when we confirm a start date in writing and, where a deposit applies, when that deposit clears. Intake materials you promised — store links, access, a sample weekly pack — are part of that start. Delay in access delays the calendar; it does not, by itself, cancel fees for time already reserved.

Your materials

You warrant that you may share the builds, properties, and reports you send us, and that doing so does not breach a confidence you owe a third party. You remain responsible for access rights inside your company. We will not guess credentials or bypass a property we cannot read.

Intellectual property

The baseline brief, mapping sheet, cutover note, or session note we deliver is licensed to your organisation for internal use, including sharing with your engineers and advisers, once the invoice for that artefact is paid. We retain copyright in our working papers, interview notes, and methods. You retain all rights in your app, event names, and reports. We may describe the work in general terms (industry, city, type of client) unless you ask us in writing not to.

Confidentiality

We treat store links, event inventories, and pack figures as confidential for three years after the engagement ends, except where you make them public, where law requires disclosure, or where they were already known to us from another source.

Liability

Our briefs are professional opinions based on the access you grant and the live client we can operate. They are not a warranty that a destination build will be free of measurement holes, nor advice on whether to proceed with a rewrite. Our total liability for an engagement is limited to the fees paid for that engagement, except where Malaysian law does not allow that limit (including death or personal injury caused by negligence, and fraud).

We are not liable for lost profits, lost board-pack comparisons, or the commercial result of a store switch. We are not your analytics vendor and we do not control identifiers minted by a third-party SDK.

Payment

Invoices are in Malaysian ringgit unless we agree otherwise in the engagement note. Deposits and balances follow the Rates page and the note. Late sums may pause remaining work. Taxes apply as Malaysian law requires.

Cancellation

Rescheduling, deposits, and work already started are described in the refund notice. A working session cancelled with less than two working days’ notice may still be charged.

Governing law

These terms are governed by the laws of Malaysia. The courts of Malaysia have exclusive jurisdiction, with Penang as the preferred venue where the dispute can be heard there.

Contact

Questions: info@platform-pulsehub.digital · +6042831831 · 130E,Patani Road,Kampung Rawa,10150,Malaysia